What.

Having the right program statistics can make all the difference when determining budget, fighting for resources or even having an elevator conversation with C-Suite executives.

Why.

Customer Advocacy Program Metrics have been designed for clients building a program from scratch, and Customer Advocacy Program Metrics Review is for those with an existing program. We focus on how effectively your program uses data, comparing yours with other programs, and give you specific actions to harness the enormous value of the information you already capture.

How.

Referential has built its reputation, and stands out from the competition, by delivering with innovation and excellence in this area. Our clients’ advocacy programs have flourished after we equipped them with proof of the positive impact they are delivering to their stakeholders. We can help you establish the right reporting structure and timeframes; assist with data gathering and report delivery; develop custom reports from your chosen tools; assemble dashboards; and develop presentations focused on a statistical analysis of your program. This is an area where Referential can assist in showcasing a program’s true value and help it really excel.